On-Line Store Terms and Conditions

  1. Company Information

    The on-line store operating at the address www.ecolife.eu.com (hereinafter referred to as the Store) is operated by Eco Life Spółka z ograniczoną odpowiedzialnością Spółka komandytowa [Limited Liability Company, Limited Partnership] with its registered office in Kraków, address: Plac Wolnica 13/10, 31-060 Kraków, entered into the register of entrepreneurs kept by the District Court for Kraków-Śródmieście in Krakow, 12th Commercial Department of the National Judicial Register under the KRS number: 0000615104 NIP: 6762508415, e-mail office@ecolife.eu.com tel. no +48 12 345 02 01 fax: +48 12 345 03 02 hereinafter referred to as "company” or Ecolife

    represented by: 

    • general partner – Eco Life Spółka z o.o. [Company Ltd] with its registered office in Kraków, address: Plac Wolnica 13/10, 31-060 Kraków, entered into the register of entrepreneurs kept by the District Court for Kraków-Śródmieście in Krakow, 12th Commercial Department of the National Judicial Register under the KRS number: 0000598354, NIP: 6762500365, with the share capital amounting to PLN 5,000, represented by: 
      • Grzegorz Gniadek – President of Management Board
  2. Protection of Personal Data
    1. The personal data provided to the company by the clients of the Store shall be processed by Ecofile.
    2. The personal data entrusted to the company shall only be used:
      1. to execute the agreement concluded with the client of the Store;
      2. to inform about new products, services and promotions offered by Ecolife if the client has given his/her prior consent to this;
    3. The personal data entrusted to the company shall be stored, processed and protected in compliance with the rules defined in the current legal regulations, particularly the Personal Data Protection Act of 29 August 1997 (the uniform text: Journal of Laws 2002, no 101, item 926 as amended).
  3. Prices
    1. All prices given in the Store shall be in zlotys (PLN).
    2. All prices given in the Store shall be valid only for orders placed through the Store.
    3. The Store reserves the right to change the prices of goods, to carry out and cancel promotion and sales actions or to modify them. The Client shall be provided with every modification referred to in this section and the modification shall have no effect on the orders which have already been submitted or the contracts of sale which have already been concluded.
    4. The promotions in the Store cannot be combined unless otherwise specified in the terms and conditions of the promotion.
  4. Orders
    1. The Store shall receive orders through the website www.ecolife.eu.com. The orders shall be processed in the order they are received.
    2. The information that the order has been accepted for processing, released by the company immediately after the submission of the order by the Client and sent by electronic mail, shall be equivalent to the conclusion of a contract of sale binding both parties to the transaction.
    3. If the order amount exceeds PLN 4000 and the client who is not a consumer concludes the contract as an entrepreneur, he/she shall be obliged to pay the whole amount by bank transfer under the order which has been confirmed as accepted for processing.
    4. Ecolife shall obliged to deliver items without defects to the client.
  5. Delivery
    1. The company shall deliver the goods ordered in the Store by courier companies.
    2. The period of time required to deliver the goods to the client of the Store shall consists of:
      1. order processing time - the period of time between the order submission and the moment when the ordered goods are shipped from the Store, including, however, only the working days (a working day shall be every day from Monday till Friday, except for bank holidays). The order processing time shall be provided next to the specific item of goods. If no such information is available, the delivery time shall be "7 working days".
      2. delivery time - a period of time which depends on the actual selected method of delivery.
    3. In case when goods with various delivery times have been ordered, the longest order processing time provided shall be applicable. The client may choose to have the ordered goods shipped when the entire order has been completed or to have each item shipped separately as per their availability, taking into account the actual shipment costs about which Ecolife shall inform the client before he/she makes the choice.
    4. The goods shall be dispatched with the present terms and conditions, a VAT invoice or a cash register receipt and a guarantee document. In case any of these documents is missing, the client should report it immediately to the company to obtain the missing document.
    5. Having received a package containing the goods, the client should accurately inspect the parcel and the goods received and immediately inform the company about any defects. If the goods were damaged at the moment of delivery, it is recommended to make a report in the presence of the courier and to send the damaged goods through the courier company at the expense of Ecolife or not to collect the delivery.
  6. Methods of Payment
    1. The client can pay for the goods in the following way:
      1. Transfer to a bank account of Ecolife (the shipment takes place after receipt of payment to the bank account of Ecolife) - before the delivery of the goods to the client.
      2. Credit card (the shipment may take place after receipt of payment) - before the delivery of the goods to the client.
      3. By cash to the carrier, in case when the goods are delivered by a carrier - at the moment when the goods are collected.
    2. Ecolife may agree with the client on other special terms and forms of payment. In such case, the conditions and forms of the payment agreed on with and approved by the client, indicated in the order confirmed by Ecolife as accepted for processing and all additional requirements related to the conditions or the form of payment (e.g. an instalment plan) shall be applicable.
    3. Ecolife may transfer the rights under the concluded contract to other entities only upon a prior consent expressed by the client in writing, otherwise being null and void.
  7. Right of Withdrawal
    1. The client making the purchase as a consumer shall have the right to withdraw from the contract of sale without providing any grounds for doing so within 14 days following the day when he/she came into the possession of the goods or a third party, indicated by the client and not being a carrier, came into the possession of the goods.
    2. To exercise the right of withdrawal, the client should inform Ecolife about his/her decision to withdraw from this contract in form of an unequivocal statement (for example, a letter sent by a postal service, fax or electronic mail). The client may use the form of withdrawal from the contract provided below but it is not obligatory. 

      Form of withdrawal from the contract

      (fill in and send this form only if you wish to withdraw from the contract)

      – Addressee: Eco Life Spółka z ograniczoną odpowiedzialnością Spółka komandytowa [Limited Liability Company, Limited Partnership], address: Plac Wolnica 13/10, 31-060 Kraków, e-mail office@ecolife.eu.com tel. no +48 12 345 02 01 fax: +48 12 345 03 02 


      – I/We(*) hereby inform that I/we withdraw from the contract of sale of
      the following items: ________________

      Agreement (*) conclusion / receipt (*) date ____________________________________________
      Consumer's (s') full name ______________________________________________
      Consumer's (s') address ______________________________________________________
      Date and Consumer's (s') signature ________________________________________________
      (applicable only if the from is send in paper)

      (*) Delete as appropriate.

    3. To meet the deadline set for the withdrawal from the contract, it is sufficient for the client to send the information about exercising his/her right to withdraw from the contract before the deadline set for the withdrawal from the contract. In case of the withdrawal from this contract, we shall return all payments received from the client to him/her, including the item delivery costs (except for the costs related to the method of delivery if the method of delivery chosen by the client was different than the cheapest standard method of delivery offered by us), immediately, and in every case not later than within 14 days following the day when we were informed about the client's decision to exercise his/her right to withdraw from the concluded contract. We shall return the payments using the same methods of payment as those used by the client during the first transaction unless the client has expressed his/her explicit consent to another solution. In every case, the client shall not incur any fees related to this return.
    4. Ecolife may delay the return of the payment till the receipt of the item or until a proof of the return delivery has been delivered to Ecolife, whichever occurs earlier. The client should send back or provide the item to Ecolife immediately, at least not later than within 14 days following the day when he/she informed Ecolife about his/her withdrawal from the contract. The term shall be complied with if the client sends the item back before the end of the period of 14 days.
    5. The client shall have to cover the direct costs of returning the items. The return can be handled by a carrier (postal service provider) selected by the client or personally in the headquarters of Ecolife. We recommend you to properly secure the goods while returning them – to do this, we advise you to use the genuine packaging and a filling material to ensure secure transport. If the client chooses to use a replacement packaging, we advise that it provides the goods with sufficient protection against damage during transport. We recommend to provide the packaging with adequate stickers indicating that the goods are sensitive to shocks, e.g. "caution: glass" The maximum amount of these costs is estimated to be about 30 PLN. If the client fails to comply with the above recommendation, this shall not have any effect on the effectiveness of the withdrawal from the contract and it shall not give rise to any possible claims from Ecolife in this respect.
    6. • The client shall only be liable for any diminished value of the item resulting from the handling of the item other than what is necessary to establish the nature, characteristics and functioning of the item. The purpose for which the above requirement has been introduced has been defined in the assumptions underlying the Directive 2011/83/EU of the European Parliament and the Council of 25 October 2011 on the consumers' rights in the following way "In order to establish the nature, characteristics and functioning of the goods, the consumer should only handle and inspect them in the same manner as he would be allowed to do in a shop".
  8. Complaints Procedure
    1. If the client finds a defect covered by the warranty rights or a defect covered by the guarantee, he/she may submit a relevant request to the Client Assistance Office of Ecolife using one of the available channels - by letter or electronically: office@ecolife.eu.com.
    2. Ecolife shall address the complaint at the latest within 14 days following its receipt.
    3. We recommend you to properly secure the goods while shipping them – to do this, we advise you to use the genuine packaging and a filling material to ensure secure transport. If the client chooses to use a replacement packaging, we advise that it provides the goods with sufficient protection against damage during transport. We recommend to provide the packaging with adequate stickers indicating that the goods are sensitive to shocks, e.g. "caution: glass"
    4. If the client fails to comply with the recommendations specified in item c. above, this shall not have any effect on the effectiveness of the complaint and it shall not give rise to any possible claims from Ecolife in this respect.
    5. The goods should be sent including the received accessories which might be among the causes of their improper performance.
    6. Enclose an accurate description of the defect, including the information on when (in what circumstances) the given defect occurs, with the goods This shall result in the defect being diagnosed and the given complaint being handled more quickly. Additionally, the client should also specify his/her expectations related to the complaint.
    7. The client should enclose a photocopy of the guarantee or the purchase invoice or another purchase document with the defective goods.
    8. In case when the goods delivered to Ecolife do not provide grounds for the client's demand to be considered justified and the defect has been caused by the client, Ecolife shall contact the client to arrange the further procedure of handling the delivered goods. In particular, Ecolife may – in accordance with the client's choice – repair the delivered goods upon the client's explicit request (a non-guarantee repair) and following the client's approval of the costs of repair and the costs of transport or send the device back without undertaking any additional actions.
  9. After Sales Services
    1. Ecolife is able to provide paid after-guarantee and non-guarantee repair and maintenance services in case when the device is destroyed or damaged according to the terms and conditions which are agreed on with the client every time before the service is provided.
  10. Technical Service
    1. Send your deliveries to the technical service to the following address:
      Eco Life Spółka z ograniczoną odpowiedzialnością Spółka komandytowa [Limited Liability Company, Limited Partnership], address: Plac Wolnica 13/10, 31-060 Kraków, 

      +48 12 345 02 01 fax: +48 12 345 03 02 

      e-mail: office@ecolife.eu.com

  11. Information on Alternative Dispute Resolution Methods
    1. If any disputes arise between the client, also being a consumer, and the entrepreneur, they can use an extrajudicial procedure - ADR (Alternative Dispute Resolution) - to settle them. There are Permanent Courts of Consumer Arbitration affiliated with the Provincial Trade Inspection Inspectorates and mediations can be initiated. To follow this procedure, file a relevant application, i.e. an application for mediation or an application for the case to be considered by a consumer court of arbitration, to a relevant local Provincial Trade Inspection Inspectorate. Both parties, i.e. both the consumer and the entrepreneur, must express their consent to the use of the alternative dispute resolution methods. Additionally, there is a platform accessible at the address http://ec.europa.eu/consumers/odr which provides an on-line system for resolving disputes between consumers and entrepreneurs on an EU level (the ODR platform). The ODR platform is an interactive and multilingual website with a complex support centre for the consumers and entrepreneurs who want an extrajudicial settlement of a dispute referring to contractual obligations resulting from an on-line sales or service provision contract. Presently, the platform does not provide access to the bodies settling the disputes in Poland.

Final Provisions

  1. To place an order, you must first accept the present terms and conditions.
  2. EcoLife wishes to inform you that interruptions in the accessibility to the Store may occur due to technical reasons (maintenance, inspection, hardware replacement etc.) or other reasons beyond its control.
  3. To be able to use the Store, the client must use an IT system which meets the following minimum technical requirements:
    • Internet Explorer, version 8.0 or later with the JavaScript and Cookies support enabled, or Mozilla Firefox, version 3.0 or later with the JavaScript and cookies support enabled,
    • minimum display resolution: 1024 x 768 pixels (in case of a mobile version: 320 x 480 pixels),
    • to open an electronic invoice, use software designed for opening PDF files such as Adobe Acrobat Reader,
    • the client must have an active electronic mail account to be able to handle the order.
    • The service user must neither deliver illegal content nor undertake illegal actions which might interfere with the Store system or damage it.
  4. These Terms and Conditions come into force on: 25.10.2016